What you can expect by working with Rachael

All calls, emails, texts and voice messages will be returned as soon as I possibly can or within 24 hours during business days (Monday – Thursday).

Hours of operation

Monday – Thursday:  7.00 AM to 3.00 PM

Rush jobs or work done outside of working hours

I understand that things pop up and you may need help immediately. For rush jobs you will be charged a 25% surcharge for less than 24 hours notice.


I adhere to a strict confidentiality code and no information will be shared to a third party. I take this very seriously and all passwords will be kept safe and in my encrypted password manager.

Payment / billing

Invoices can be processed fortnightly or monthly. I use an online time tracking tool to accurately record my hours spent on your project.

The hours I spend specifically for your business are all billable, including our phone and email communications.


I am happy to share copies of my public liability and professional indemnity insurance certificates if required.

Ready to get started?

It's simple ... All you need to do is contact me and we'll have a chat about what you need and how I can help alleviate your admin workload.